Frequently Asked Questions
Everything you need to know about your Stanley 1913 orders and products.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that customized or engraved products are final sale and cannot be returned.
Are Stanley products dishwasher safe?
Most of our products, including the Quencher and Classic series, are dishwasher safe. However, we recommend checking the bottom of your specific bottle or tumbler for specific care instructions.
Do you offer a warranty on your drinkware?
Yes, we stand by our products with a Built for Lifeâ„¢ lifetime warranty. This covers manufacturing defects and thermal performance issues under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel an order within 30 minutes of placement; after that, we are unable to make changes, but you can initiate a return once the item arrives.